Shipping policy

Last updated: 03/08/2026

This Shipping Policy explains how XiT products are dispatched and delivered, including during our current pre-order and limited-batch phase. It forms part of our Terms of Service and should be read together with our Return & Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law.

1. Current status: pre-order phase

XiT is currently in a pre-order phase. Pre-orders are open now for a strictly limited first batch, at early-bird pricing. No products have shipped yet — the first batch is manufactured after pre-orders close and is expected to ship from September 2026.

When you place a pre-order you are paying in full at the time of order, and the estimated dispatch window for your batch is shown at checkout and repeated in your order confirmation email. We will keep you updated by email as your batch moves through manufacturing, and we will email you before dispatch with tracking details.

You may cancel a pre-order for a full refund at any time before it is dispatched. See our Return & Refund Policy.

We accept pre-orders from both Australia and the United States. US orders are dispatched from Australia and are subject to a separate, later estimated dispatch window than Australian orders — see clause 4.

2. Estimated dispatch timeframes

Because first-batch products are manufactured after pre-orders close, dispatch timeframes are estimates made in good faith based on our manufacturing schedule. They may shift due to manufacturing, quality control, freight, customs, or supply factors outside our control.

If your estimated dispatch window changes materially from what you were told at the time of purchase, we will notify you by email as soon as practicable, and you may cancel for a full refund — regardless of where your order sits in the manufacturing process — as set out in our Return & Refund Policy.

3. Shipping within Australia

Standard shipping within Australia is free for all orders and is delivered by Australia Post. Once dispatched, orders typically arrive within 2–8 business days depending on your location, with regional and remote areas at the longer end of that range. All orders include tracking, which we will email to you at dispatch.

We ship to residential addresses, business addresses, PO Boxes, and Parcel Lockers Australia-wide.

4. Shipping to the United States

We ship to all 50 US states, the District of Columbia, and US Overseas Territories, sending from Australia via Australia Post's international network.

Shipping cost. A flat-rate international shipping charge applies to US orders. The exact amount is shown at checkout before you pay. Free shipping applies to Australian orders only.

Dispatch and delivery. US pre-orders are open now and will ship as soon as stock is allocated to international orders. Because US-bound parcels require additional customs processing and are allocated after the Australian first batch, the estimated dispatch window for US orders is later than for Australian orders. Your specific estimated window is shown at checkout and in your order confirmation email, and we will email you if it changes.

Once dispatched, US orders typically arrive within 6–12 business days, plus any time the parcel spends in US customs clearance. Transit times are estimates, not guarantees.

Import duties and taxes — prepaid at checkout. The United States has suspended the USD $800 "de minimis" duty-free exemption indefinitely. As a result, all goods entering the US are subject to import duty regardless of their value, assessed by US Customs and Border Protection (CBP) on the declared value of the goods according to their tariff classification and country of origin.

To keep this simple for you, XiT charges US import duties and any applicable processing fees at checkout, as a separate line item, and remits them on your behalf before your parcel arrives. This is known as Delivered Duty Paid (DDP). It means:

• The total you pay at checkout is the total cost of your order. You should not be asked for further payment by the carrier or CBP on delivery.
• Duty amounts are set by US law and calculated at the time of purchase. They are not a XiT charge and we do not profit from them.
• Duty rates can change at short notice by decision of the US administration. The rate applied to your order is the rate in force at the time you place it.

If, despite the above, a US carrier or authority does bill you for duty on a parcel you have already paid duty on, contact us at info@xit.net.au with the notice and we will reimburse you or resolve it with the carrier.

Customs declarations. All US-bound parcels are declared accurately with the goods description, value, country of origin, and the 10-digit Harmonised System tariff code required by CBP. We do not under-declare value or mark orders as gifts. Requests to do so cannot be accommodated.

State and local sales tax. Where we are required to collect US state or local sales tax on your order, it will be shown separately at checkout.

Refused or unclaimed parcels. If a US parcel is refused at delivery, or is returned to us because it was unclaimed or the address was incorrect, we will refund the price of the goods once the parcel is returned to us in resalable condition. Shipping charges and any duties already remitted to CBP are generally not recoverable and cannot be refunded. This does not affect your rights where the goods are faulty or not as described.

5. Other international destinations

Our current shipping destinations are Australia and the United States. If shipping to other destinations (including New Zealand and the United Kingdom) becomes available, options and costs will be shown at checkout for your address, and this policy will be updated. You can subscribe to our email updates to be notified when we open new destinations.

For destinations other than the US, any import duties, taxes, or customs charges levied by the destination country are determined by your local customs authority, are the responsibility of the recipient, and are not included in our prices or shipping charges unless expressly stated at checkout.

6. Order processing

Once products are in stock, in-stock orders are processed within 1–2 business days (Monday to Friday, excluding Victorian and national public holidays). Orders placed on weekends or public holidays are processed the next business day. International orders may require an additional 1–2 business days for customs documentation. During launch periods and batch releases, processing may take slightly longer; if so, we will say so clearly on the Site.

7. Tracking your order

You will receive a tracking number by email when your order is dispatched. Tracking may take up to 24 hours to activate in the carrier's system. International tracking may show limited or delayed scan events while the parcel is in transit between carriers or in customs; this is normal and does not mean the parcel is lost.

If your tracking has not updated for more than 5 business days (Australian orders) or 10 business days (US orders), contact us at info@xit.net.au and we will investigate with the carrier.

8. Delivery issues

Incorrect address: You are responsible for providing a complete and correct delivery address at checkout. If you notice an error, contact us as soon as possible — we can usually amend an address before dispatch, but not after. We are not responsible for delays or loss caused by incorrect or incomplete address details you provide, though we will do what we reasonably can to help recover or redirect the parcel.

Marked delivered but not received: Check with household members, neighbours, and your local post office first, then contact us within 7 days (Australian orders) or 14 days (US orders) and we will investigate with the carrier. If the parcel cannot be located, we will work with you on a replacement or refund consistent with your rights under the Australian Consumer Law.

Damaged in transit: If your order arrives damaged, contact us at info@xit.net.au within 14 days of delivery with photos of the item and packaging, and we will arrange a remedy under our Return & Refund Policy. Risk in the goods passes to you on delivery; damage occurring before delivery is our responsibility to put right.

Held in customs: If a US parcel is held by CBP and they contact you for information, respond promptly and let us know — we will provide whatever documentation is needed. Delays caused by customs inspection are outside our control and are not included in our delivery estimates.

9. Returns from overseas

If you return an item from outside Australia, you are responsible for return shipping costs and for declaring the parcel correctly as a returned item. We recommend a tracked service. Duties and taxes already paid to a foreign authority are generally not refundable to us and therefore cannot be refunded to you, except where the goods are faulty, not as described, or otherwise fail a consumer guarantee. See our Return & Refund Policy for full details.

10. Delays

While we and our carriers aim to meet the timeframes above, delivery estimates are not guarantees, and delays can occur due to carrier volumes, customs processing, weather, or other events outside our control. Under the Australian Consumer Law, goods must be delivered within a reasonable time; if your order is significantly delayed beyond the estimates given, contact us and we will put it right — including, where appropriate, cancellation and a full refund.

11. Contact

For any shipping questions: info@xit.net.au — Monday to Friday, 9am–5pm AEST/AEDT (excluding public holidays). Please include your order number where applicable.