Shipping policy

Shipping Policy

Last updated: 12/07/2026

This Shipping Policy explains how XiT products are dispatched and delivered, including during our current pre-order and limited-batch phase. It forms part of our Terms of Service and should be read together with our Return & Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law.

1. Current status: waitlist and pre-order phase

XiT is currently in a waitlist and pre-order phase. No products have shipped yet. Joining the waitlist is free and creates no order or payment obligation — it reserves your access to early-bird pricing when pre-orders open.

Pre-orders are expected to open in September 2026 for a strictly limited first batch. When you place a pre-order, the estimated dispatch window for your batch will be clearly shown at checkout and in your order confirmation email. We will keep you updated by email as your batch moves through manufacturing, and we will email you before dispatch with tracking details.

2. Estimated dispatch timeframes

Because first-batch products are manufactured after pre-orders close, dispatch timeframes are estimates made in good faith based on our manufacturing schedule. They may shift due to manufacturing, quality control, freight, or supply factors outside our control.

If your estimated dispatch window changes materially from what you were told at the time of purchase, we will notify you by email as soon as practicable, and you may cancel for a full refund — regardless of where your order sits in the manufacturing process — as set out in our Return & Refund Policy.

3. Shipping within Australia

Standard shipping within Australia is free for all orders and is delivered by Australia Post. Once dispatched, orders typically arrive within 2–8 business days depending on your location, with regional and remote areas at the longer end of that range. All orders include tracking, which we will email to you at dispatch.

We ship to residential addresses, business addresses, PO Boxes, and Parcel Lockers Australia-wide.

4. International shipping

Our current focus is the Australian market. If international shipping (including to New Zealand, the United Kingdom, or the United States) becomes available, options and costs will be shown at checkout for your address.

International orders may be subject to import duties, taxes, or customs charges levied by the destination country. These are determined by your local customs authority, are the responsibility of the recipient, and are not included in our prices or shipping charges. International delivery timeframes vary by destination and customs processing.

5. Order processing

Once products are in stock, in-stock orders are processed within 1–2 business days (Monday to Friday, excluding Victorian and national public holidays). Orders placed on weekends or public holidays are processed the next business day. During launch periods and batch releases, processing may take slightly longer; if so, we will say so clearly on the Site.

6. Tracking your order

You will receive a tracking number by email when your order is dispatched. Tracking may take up to 24 hours to activate in the carrier's system. If your tracking has not updated for more than 5 business days, contact us at info@xit.net.au and we will investigate with the carrier.

7. Delivery issues

Incorrect address: You are responsible for providing a complete and correct delivery address at checkout. If you notice an error, contact us as soon as possible — we can usually amend an address before dispatch, but not after. We are not responsible for delays or loss caused by incorrect or incomplete address details you provide, though we will do what we reasonably can to help recover or redirect the parcel.

Marked delivered but not received: Check with household members, neighbours, and your local post office first, then contact us within 7 days and we will investigate with the carrier. If the parcel cannot be located, we will work with you on a replacement or refund consistent with your rights under the Australian Consumer Law.

Damaged in transit: If your order arrives damaged, contact us at info@xit.net.au within 14 days of delivery with photos of the item and packaging, and we will arrange a remedy under our Return & Refund Policy. Risk in the goods passes to you on delivery; damage occurring before delivery is our responsibility to put right.

8. Delays

While we and our carriers aim to meet the timeframes above, delivery estimates are not guarantees, and delays can occur due to carrier volumes, weather, or other events outside our control. Under the Australian Consumer Law, goods must be delivered within a reasonable time; if your order is significantly delayed beyond the estimates given, contact us and we will put it right — including, where appropriate, cancellation and a full refund.

9. Contact

For any shipping questions: info@xit.net.au — Monday to Friday, 9am–5pm AEST/AEDT (excluding public holidays). Please include your order number where applicable.